Policies

 

Repair Policies & Rates

Effective January 1st, 2017

 

Bench Fees (NON-refundable)

Repair: $20.00

Electrical: $50.00 (fee covers diagnostics and/or the first 1/2 hour of labor.)

Restring: $10.00

 

Labor Rates

Standard Labor: $40 per hour      

Electrical Labor: $50 per hour

 

Repair Items Not Claimed

After 30 days, following notification of completion, any repair item not claimed and paid for, will be sold for the cost of repair.

 

Estimates

Estimates are available on most repairs. However, the actual repair costs may differ from the estimate. We therefore do not give quotes.

If it becomes apparent that the cost of repair will exceed the estimate, we will contact the customer for permission to complete the repair.

 

 

Service Policies & Rates

Effective January 1st, 2017

 

Guitar Setups (Does not include cost of strings or fretwork)

Most stop-tail/ acoustic guitars       $60.00                        Four-string basses                                                 $60.00

12-string guitars                                 $80.00                       Five-string basses                                                 $60.00

Strat-style bridges                              $60.00                       Banjo              $80.00

Floyd Rose-equipped guitars            $70.00                       Mandolin       $70.00

 

Restrings (Per String plus $10.00 Bench Fee) (Does not include cost of strings or fretwork)

Guitars                                                $2.00                       Banjo                   $3.00

Mandolin, Classical                            $3.00                       Violin, standard strings                                                 $3.00

Bass                                                     $3.00                       Violin, premium strings

All Others                                            TBD                          (Dominants, etc.)                                                       $5.00                                                          

                                                                                                      

Band & Orchestra Instruments (*Plus Repair Bench Fee)

Neck or tendon re-cork                   *$12.00                     Clarinet re-pad (per pad)                                                   *$18.00

Adjust wood wind regulation           TBD                          Flute re-pad (per pad)                                                   *$18.00

Adjust brass wind regulation            TBD                          Saxophone re-pad (per pad)                                           *$18.00

Fit most new violin bridges              $35.00

 

Store Policies                      

Effective January 1st, 2017

 

Returns & Exchanges

NEW, unopened packaged merchandise may be returned or exchanged (including strings).

NEW instruments, equipment & merchandise may be returned or exchanged ONLY in like-new condition within 7 days of purchase.

USED instruments, equipment & merchandise may be returned or exchanged ONLY in like-sold condition within 7 days of purchase.

Vintage (1980 & older) instruments or equipment may be returned or exchanged ONLY in like-sold condition within 3 days of purchase.

NO returns or exchanges on sheet music or music books.

 

Layaway

Initial payment is 25% of after-tax total and the out-standing balance is due within 30 days.

Cancelled, past-due, and unclaimed Layaways forfeit initial payment.

 

Sales Orders

Initial payment is 50% of after-tax total and the out-standing balance is due within 30 days.

Cancelled, past-due, and unclaimed Special Orders forfeit initial payment.

 

Instrument Play-Testing

With assistance from a staff member, interested Customers are encouraged to try-out most instruments.

Play at your own risk. You damage or break it, you buy it.

Mouth-pieces may be provided by the customers or the store will provide a sanitized typical mouth-piece.